A: All of our products are hand-crafted at our lab in Long Branch, NJ. We do offer local pick up options. Feel free to reach out to us at firstname.lastname@example.org to work it out!
A: Our orders ship within 3-5 business days. Once your package ships we will provide a tracking number via email so you can keep an eye on your shipment's progress. Be aware, when we give a package to USPS, we do not have control over any delays your package may experience.
International buyers: orders can take anywhere from 2-12 weeks to be delivered.
Q: My tracking info doesn't work, what's wrong?
A: Usually USPS takes a day or two to update their tracking. If after 24-48 hours, feel free to reach out with any questions or concerns.
Q: I didn't like how "x" product worked. Can I return it?
A: Only unused products may be returned. Customers are responsible for returning the unused product within 10 days of receipt. Refund for product cost, will be awarded within one week of receiving the returned item(s).
Q: So "barber-made" huh?
A: YUP! Zach (1/3 of SR) has been cutting, styling, and educating the general public on hair for about 12 years. If you're in NJ and looking to get cut you can visit him at Calabrese's Barber Shop in Keyport, NJ Sunday-Tuesday & Thursdays.
Q: Do you offer one-off/custom products?
A: At this time we currently don't offer custom one-off products. However if you're looking for something in bulk for a wedding or event, feel free to reach out to us!